Privacy Policy

Last updated: September 30, 2025

Odriva (“we,” “our,” or “us”) operates this website and online store, including all content, features, tools, products, and services offered through it (collectively, the “Services”). This Privacy Policy outlines how we collect, use, store, and share your personal information when you interact with our Services, whether by browsing our site, making a purchase, or contacting customer support.

By using our Services, you confirm that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect the following types of personal information:

Contact Information – Name, billing and shipping address, email address, and phone number.
Payment Information – Processed securely through trusted gateways like PayPal. We do not store your full credit card or bank details.
Transaction History – Products purchased, returned, exchanged, or canceled, including related order details.
Customer Communications – Any information you submit when contacting us for support or inquiries.
Device & Usage Data – IP address, browser type, device details, and usage activity (e.g., page visits, cart behavior) for analytics and service improvement.

2. How We Use Your Information

Your personal information is used to:

Process, verify, and fulfill orders
Arrange shipping and send order confirmations or updates
Provide customer support and handle returns or refunds
Improve our website, services, and user experience
Prevent fraudulent transactions and maintain security
Comply with legal and regulatory requirements

3. Sharing Your Information

We only share your information with third parties essential to operating our business:

Shopify – Hosts our website and powers our shopping cart and checkout
PayPal – Handles payment processing securely
Shipping Carriers – To deliver your orders to your specified address
Service Providers – IT support, analytics platforms, and email marketing tools

We do not sell, rent, or trade your personal data to unrelated third parties.

4. Data Security

Our website is protected with SSL encryption (HTTPS), ensuring secure transmission of data. All payments are processed through secure and compliant payment processors like PayPal.

While we take reasonable precautions to protect your information, no method of transmission or storage over the internet is completely secure. We encourage you to protect your login information and use strong passwords.

5. Data Retention

We retain your personal data only for as long as necessary to:

Complete transactions
Fulfill legal and tax obligations
Resolve disputes
Enforce our terms and policies

Once this information is no longer needed, we securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have the right to:

Access personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your data (subject to limitations)
Opt out of marketing communications (unsubscribe links are provided in every email)

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Children’s Privacy

Our website and Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have collected data from a minor, we will delete it immediately. Please contact us if you believe a child has provided personal information to us.

8. International Data Transfers

As our store is powered by Shopify, your data may be transferred to and stored on servers in countries outside of your own, including the United States and Canada. Shopify uses industry-standard safeguards and legal frameworks to ensure data remains protected during international transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. All changes will be posted on this page with the updated “Last updated” date.